Returns & Refund Policy

We want you and your dog to be happy with your Greedy Parker order. If something isn't right, please contact us and we'll do our best to help.

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Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or you receive the wrong product, please contact us as soon as possible after delivery.

Please include your order number and, where possible, photographs showing the problem.

Where appropriate, we will arrange a replacement or refund.

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Changing Your Mind

If you change your mind about an order, please contact us as soon as possible.

Because our dog treats are food products, we cannot accept the return of products that have been opened or where the product's seal has been broken.

If a product is eligible for return, it must be unopened, unused and in its original sealed packaging.

Please contact us before returning anything so that we can provide the appropriate return instructions.

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Refunds

Once an eligible return has been received and checked, we will let you know whether the refund has been approved.

Approved refunds will be made to the original payment method.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

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Delivery Problems

If an order is returned to us because an incorrect or incomplete delivery address was provided, additional delivery charges may apply if you would like the order sent again.

If your parcel appears to have been lost in transit, please contact us so that we can investigate the delivery.

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Your Statutory Rights

Nothing in this policy affects your statutory rights.

If a product is faulty, not as described or otherwise does not meet the requirements of UK consumer law, you may be entitled to a replacement, refund or other remedy.

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Need Help?

If you have a problem with your order, please contact us through the Greedy Parker Contact page and include your order number so we can help as quickly as possible.

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